Remote Receptionist | Remote Receptionist Services | Live Remote Receptionist Services

Do you need a traditional receptionist to work at your place of business? Or, would you like one of our professional live receptionists to work from our remote location to answer and transfer your calls? Are you currently a receptionist who would like to join a receptionist social network to communicate and collaborate with other receptionists for support and training or, would you like to connect with potential future employers who need a traditional receptionist? If you answered yes to any of the above questions. Read on, we’re here to help you with your entire live receptionist needs.

First impression is the best impression; missed calls can mean lost business. In an intensely competitive business scenario, response from the first point of contact is vital in winning or losing the business. While accepting the fact that utilizing automated answering technology leaves the caller with an option of getting “something better than nothing”, one cannot neglect the human behavior that people generally dislike leaving messages on answering machines, and if customers cannot get through on the first attempt, there is a very good chance of them turning elsewhere.

Infynic is one of the leading providers of advanced outsourced contact center and Remote Receptionist services. We specialize in creating powerful, efficient, and affordable answering service that can serve your customers all day without the added cost of keeping your business open round the clock or hiring a 24*7 secretary to answer your phone. With our live Remote Receptionist service, we can help you make more money by simplifying your communications and eliminating missed calls and lost business opportunities.

We provide following Remote Receptionist Services

• Unified Communications service with talented contact agents
• Provide special assistance – Remote Assistance
• Offer voicemail options
• Availability of Multiple voicemail boxes
• Voicemails can be sent to you by e-mail, web or phone.
• Dispatch service calls, and handle your sales orders.
• Live telephone answering
• Peak period calls, After-hours and weekend calls, or on-demand backup

Benefits of our Remote Receptionist Services

• You have fewer full-time employees in-house
• There’s no need to add staff for 24-hour service
• We can handle calls all day, or just during peak periods
• Gives a professional sound to your phones
• Perfect for solo practitioners, as well as larger, busy practices
• Takes specific tasks off site, to unburden your staff
• Remote reception is another form of “live operator” services, but it fills a specific need

Our Live Remote Receptionist Services also provide voicemail options and provide your callers with directions, your hours, and answer your caller’s questions in a prompt and professional manner. Multiple voicemail boxes are available and your voicemails can be sent to you by e-mail, web or phone. We can provide you best Live Remote Receptionist Services.

Our Remote Assistance can even respond to common questions, dispatch service calls, and handle your sales orders. And if your staff is not accessible for the call, we take a message and deliver it to you, all according to your orders.

Want more information about our Remote Receptionist Services, Don’t be shy! Contact us and we’ll be happy to talk with you!

Help Desk Support | Help Desk Support Service | Help Desk Support Services

Are you searching for a way to resolve your organization’s computer support problems? Infynic can provide you with the Help Desk Support Services you need. We offer a help desk managed service as part of our unlimited support package to ensure the IT aspect of your business is up and running. Our support desk staff works quickly to resolve any issues you have that might result in a decrease in productivity or a complete work stoppage.

Our computer support call center handles everything from operating popular desktop applications to troubleshooting complex computer software and hardware problems. We utilize approved processes and procedures that we have developed for all aspects of our help desk Support Services to ensure consistent quality and efficient trouble resolution.

Our remote Help Desk provides an efficient way to provide immediate support to our customers. It’s convenient and fast. We’ve found that the vast majority of our customer’s technical problems can be resolved over the phone or with an online chat.

Over the years, we’ve continually refined our Help Desk, as well as our proprietary Help Desk Management Systems that makes this solution so powerful. Today, we offer customers the benefit of our Help Desk services in three distinct ways:

Our comprehensive Helpdesk Support services include:

• Network Technical Support Services
• Product Support Services
• Technical Application Support
• Onsite Technical Support Services
• Remote IT Infrastructure Management Services
• Pre and Post-Sales Technical Support Services

Infynic provides an entire package of Help Desk Support Services, which include a 24×7 Help Desk facility, Server Monitoring and Management, Network Monitoring and Management and Security Services. Infynic professionals have the skills and experience to answer customer’s questions accurately, and to resolve hardware and software issues promptly.

Infynic leverages ITIL best practices methodology to run a highly efficient and cost effective support operation. Here is where Infynic Services can help:

• Establish and operate your IT help desk 24×7. Our highly skilled consultants, mature processes and expertise using a wide-range of tools can give you the advantage of best in class support experience at reduced costs
• Use multiple medium of service such as real-time voice, email, chat and remote login support to your end users
• Infrastructure sizing, capacity planning, installing, patching, upgrading, supporting, and maintaining servers, and planning for and responding to service outage
• Maintenance of network facilities in individual machines, such as drivers and settings as well as printers and other peripherals, network design and security, troubleshooting and/or debugging network-related problems
• Maintenance of file servers, VPN gateways, intrusion detection systems and overall System and Database Administration
• Update software security patches, operating system updates, performance tuning, log analysis, maintaining application updates and bug fixes

Providing top notch help desk support is part of our commitment to our customers. Our help desk staff is committed to answering calls and resolving customer issues in a timely fashion to give your employees and customers a professional computer support experience. Most problems can be handled at the help desk level and don’t need further engineering assistance however additional help is always accessible if needed. We put forth every effort to resolve your issues in a reasonable amount of time so you can focus on your core business objectives.

Contact us today to learn about the benefits of outsourcing your Help Desk Support Services to Infynic.

Toll Free Service | Toll Free Services | Toll Free Response

The Infynic provide massive inbound call handling capabilities with 24-hour live response. The inbound toll free response combines the effectiveness of a toll free number, e.g. 1800 in India, with the power of state-of-the-art, 24-hour inbound call center. The toll-free numbers are quite popular in the marketing strategy for most company’s advertisements. It offers a clear professional image and greatly increases the likelihood that a prospective client would surely respond to the company’s ads.
The Customer Service Representatives (CSR’s) are trained and experienced about the product or service and are thus able to answer customer questions effectively. This brings in multiple orders and increased customer satisfaction.

The toll free Services response is also effective as the CSRs know the language, the carriers, the proper contacts and can help implement the number quickly. As a customer dials the toll free number, the CSR’s on the other side of the line provide answers to their questions presenting themselves as a seamless extension of the organization.

We provide following Toll Free Services

• Account Status Providing
• Locator Services
• Shipment Tracking
• Employee Testing
• Loyalty Programs
• Market Research
• Payroll Services
• Voice Mail Services
• Claims Reporting
• Message and Recording Service
• Invoice Payment Checking
• Satisfaction Surveys
• Increasing employee satisfaction through the internal help desk function
• Voice Mail and Call Back Systems
• Product Ordering and Fulfillment
• Inventory Services
• Calling Card Services

Infynic offers Toll Free Services which is available 24/7 round the year. Every call that comes in our inbound call center is handled by a highly trained, skilled and experienced inbound Customer Service Representatives. Our Inbound Customer Service Agents answer the calls on behalf of your representatives in the way you want them to.

We provide Toll Free Services in following areas

• Banking Sector
• Telecom Sector
• Medical
• Consumer Product
• IT Support Services

Please feel free to Contact us for more information about our Toll Free Services.

Technical Support | Technical Support Services | Outsource Technical Support Service

Companies need to invest, upgrade and provide end-to-end support services keeping pace with the ever-changing technology without having a negative impact on the quality of service. There is a need to focus on customer service and post-sale Technical Support as critical service differentiators that help organizations stay ahead in a highly competitive business environment. Outsourcing technical helpdesk is no longer looked upon as a short-term cost-cutting tool with the focus now shifting to long-term competitive gain. In order to provide customers with end-to-end support services, firms must deliver a superlative customer experience and also find ways to reduce the cost of operations while driving for new revenues. The technical helpdesk infrastructure capabilities of the offshore partner are a significant factor in ensuring seamless transitioning of helpdesk functions.

Infynic is a leading and respected player in the Technical Support Services segment and aims to relentlessly deliver value in addressing each Client’s specific business goals. Helpdesk models are thus tailored to meet the needs of individual customers for successful outsourcing outcome, as the one-size-fits-all option no longer exists. Acknowledging the concerns of the market through commitment and customer feedback, the company has developed solutions for the entire Support Life Cycle Management.

Infynic extends you, our privileged customers, and a gamut of Technical support Outsourcing services on hire basis. You can hire our outsourced Technical staff for handling any difficulty hardware failure or software debugging for any hardware or software products you use. Our offshore technical support center will assist you in any kind of business, which needs technical support outsourcing. Our virtual extensions of your offices providing support would be cost effective without any legal or human resource compliance.

Our Technical Support Services include

We have the intellectual, physical resources, people, and technology to devise, build, and implement solutions that embrace customers for long-term relationship.

• Technical Troubleshooting
• IT ticketing handling
• Various Levels Support
• 24 Hour Technical Help desk support
• Hardware/ Software Warranty Support
• RMA processing
• Determined Desktop support

Why hire us for Technical Support Services:

• Core concentration through outsourcing noncore tasks
• Our end to end customer interaction BPO solutions
• Virtual in-house support system offshore
• 9 hours per day full time Technical Support services, extendable for up-to 24/7/365, full support coverage
• Cost effective
• No time delay and assist each of your customers
• Good Soft communication skills
• Motivational approach
• Core competencies in various domains
• Enhance productivity
• Custom made pricing plans, full control over the cost
• Expert professionals in technical background

Contact us for Technical Support Services solutions that meet your specific needs.

Inquiry Handling | Inquiry Handling Service | Web Base Inquiry Handling

Inquiry handling is same as information centre handling. All the inquiries of customers are handled; appropriate and precise information about the product and service is given to them. Inquiry handling is a key function for an inbound call centre. The customer is satisfied and pleased by this he will go for the order or services. The effectiveness of inquiry handling results into business generation.

The importance of inquiry handling lies in the fact that most of the Inquiries generally becomes sales. At Infynic we have specific information call center India that is meant for handling all the customers’ inquiries. We have trained and skilled customer care executives that render all the required information regarding products or services to your customer. By employing and outsourcing the method of inquiry handling you can deliver full range of satisfactory service to your customers.

Infynic is developed on a reflective and extreme matrix, which is to build a long lasting relationship through the inbound and the outbound call handling is one great technique to improve upon your own business goals. This method stands as an essential prerequisite at Infynic.

Today, Infynic functioning as a customer care center involves its own established inbound call center serving the purpose of a well-appointed information center. The inbound call centre is responsible for inquiry handling or managing the diverse inquiries of the customers.

We have specialized in Inquiry Handling Solutions, Inquiry Handling Services, Customer Inquiry Handling, Inquiry Handling Procedures, Inquiry Handling Support and expertise in Inbound Call Centre Services, Inbound Call Centre India, Outsource Inbound Call Center, Inbound Call Center Solutions, Inbound Call Management.

Our Inquiry Handling Services Included

• Email support
• Telephone Response
• Handling Information Request
• Multi-language Voice Response Fulfillment
• Dealer, Agent or Distributor Locator
• Chat Support
• Website Response

Infynic Call Center India has well-trained personnel to look after all aspects of inquiry handling. The state-of-the-art technological infrastructure for telephone, email or website response is used by our talented professionals who have gone through innovative and rigorous training programs to deal with any inquiry of the customers.

Advantages for choosing us for Inquiry Handling Services

• Getting an escalation process
• Detailed monthly reports including marketing segments
• Custom-made Agent Training
• Language support
• Personalized Interface Development
• Standardized Response levels
• Better Understanding of consumer needs
• Technical Supervisory Help 24*7
• Program Implementation and System Management
• Weekly reports with complete review of activities
• PC updating and File transfer during support session
• Comprehensive Encounter Analysis
• Advanced Data Protection Approach
• Customized database to track customers

In today’s competitive business scenario, it has become very important to maintain and retain the loyalty of the existing consumers and attracting the new ones. We are here to offer continued support and treat our clients with the best resources available, making them stand out in this growing competition. If want to hire our Inquiry Handling Services feel free to Contact us.

Customer Service | Customer Services | Customer Management Services

Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long.

Good customer service is all about bringing customers back. And about sending them away happy – happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.

With years of business experience, Infynic has developed its own customer relationship management services to meet the growing needs of all our clients. We bring you Customer Services offered under our dedicated inbound call center programs. Through our inbound call center customer service, you will be able to track down the buying patterns of the customers. You can also detect the current market trends and can sell your own service or product.

Over 5 years of industry experience makes Infynic one of the leading contenders in offering customer care services. We bring you comprehensive customer relationship management programs to offer expected results from our service. We value customer service to be the basis of any business. In order to make you win large number of customers and also to get them coming back again and again, we institute quality customer care services all the way to meet business goals.

Customer service is the face of a company and through this service you can build or break your own reputation. Customer service at the Infynic involves the entire process of planning, organizing and lastly delivering ideal customer support services. It includes diverse processes of customer assistance, training including installation, troubleshooting and configuration catered in response to the individual requirement of the customers. Infynic customer services are catered under specialized areas. These include

• Quick support to get control on your brand integrity
• Customer Retention
• Solving Account Queries
• Order management
• Billing Queries
• Reservations
• Booking
• Product Information
• Maintenance

Why choose Infynic for Customer Services

Our Customer Support team helps clients to achieve this goal by dealing with volumes of customer responses and providing enhanced value services to the former as per their specific requirements. It is one thing to handle a process and another to handle end customers. Companies have to be extremely customer friendly by being available round the clock, across geographies providing solutions in multiple languages. We can take care of all of this through expertise gained though years of experience and the strong foundation built consisting of the following pillars:

• More than 6 years of exclusive experience in call center industry
• 5 Years of consulting experience to clients on offshore outsourcing and planning
• Experience handling TV, Radio, Mailer, Print and Internet ad campaigns
• On-shore management with Off-shore pricing for maximum efficiency and Return on Investment
• Excellent call handling, call monitoring and performance
• Monitoring system for maximum productivity and efficiency
• 24X7 Service

If you require our Customer Services feel free to Contact us.

Answering Service | Answering Services | Call Answering Services

By definition, an answering service is a business service that answers its customer’s telephone calls and dispatches messages according to their protocols. We at Infynic are capable of doing this type of basic service and much more. Specialty is available 24 hours a day to provide inbound & outbound call center services, order taking, customer service, help desk, registration, appointment setting, voicemail, virtual office services, and IVR services.

The success of our company depends on the success of your business. For years, we have been answering for large and small businesses alike to help them be successful. We are available 24 hours a day so you can use us part time, as an overflow call center, after hours, or whenever you need us. If you are looking for a messaging service or just basic telephone answering, something more advanced like inbound or outbound call center service, customer service or help desk support service, automated services such voicemail or IVR mixed with live interactions, we are your total communications answer.

Our Answering services was created to extend and develop our community physicians, professional presence and successfully assists with every medical need.
An answering services is always helpful to increase your business and helpful for advertise your product or services in market. Our Answering Services Includes:

• Telephone Answering Service
• Medical Answering Service
• Dispatch Services
• Appointment Scheduling
• Business Answering Service
• Professional staff & 24×7 phone answering
• 24 hour Call Answering or call patching
• Customer Support
• Appointment Confirmation

We value your business and offer the highest level of customer care possible to all of our customers. A typical telephone Answering Service treats you and your clients like just another account. In comparison, we’ve created and rolled out features, tools, and processes that can be customized to your needs.

Our success in developing Answering Services to handle all types of calls for our hospitals has convinced us that we are ready to expand our services to meet your individual needs. In addition to a fine staff, we have current technology that is well supported and designed to provide you with accurate information and ensure that you and your patients receive the best customer service available. With our answering services and call center functions, you will never miss a phone call or phone message again.

Our answering service and virtual office services is a cost effective way for us to handle your customer/client inquiries and provide you with the large corporate image needed to help you and your business succeed.

Contact us to learn more about our custom answering services and IVR development services.